I don't think I'd hire these guys if you guys paid me. Was unfortunate enough to be behind one of your vehicles today. Number 26 proceeded to swerve back and forth across Lanes and in and out of turn lanes all the while driving five under the speed limit. At one point the driver even came to a stop briefly in the middle of the lane for no apparent reason. Based on what I saw, my assumption is that the driver was drunk. Either way, not somebody I'd like to hire to bring into my home. Right around 8:30 this morning stoneridge drive Prescott valley. If you drive that poorly, how in the heck am I supposed to trust you to install good plumbing?
The HVAC technician, Austin, was great! Excellent customer service. I really appreciated the effort and expertise that he put into fixing the situation with the system. Austin communicated how he was going to take care of it and kept in touch every step of the way. I would highly recommend Ace Home Services. Thank you, Austin!
Devin was extremely professional and knowledgeable when helping replace a couple of switches and installing our home surge protector. He made sure we understood everything every step of the process and provided ample options to fit our needs. 10/10 service from start to finish.
I had a new furnace and thermostat installed and the ducts cleaned out in a 1000 sq ft Flagstaff home. The entire process from start to finish was excellent. Sol did a great job with the quote and decisions on what to install. Lisa and Tom did fantastic assisting me to coordinate services and payment through my escrow company, Joe and Bradley did an amazing job with the installation and such cleaning (and the ducts were super gross from the previous long term tenants). I feel so fortunate to have had a great team making my new-to-me home safe and warm. Thank you ACE!
Recently had two complete HVAC systems replaced at our home in Verde Santa Fe. First I appreciated the non pressure of the sales and management staff to make a decision and their patience with all our questions as well as concerns. The three man crew that came to do the job were very polite, knowledgeable and efficient. The total job was completed in two days, one system per day. Everything working perfectly. They cleaned up nicely too. I highly recommend ACE Home Services. (8/6/24) Adding to my review, ACE was the only company I spoke with that would install and warranty their work for a Mini-Split AC unit I purchased independently. Joshua Hogan, did an excellent job with the installation of the 24k BTU unit I purchased online. Joshua was one of the 3 installers on the main house installation. They all did excellent work and took any time needed to answer and questions, concerns or requests we had during the installations. Before the main house was done we were having a problem with small particles and what looked like pink insulation coming down from one of duct lines. After a duct cleaning the problem still continued, but slightly less. Technician Marshall crawled around in the very hot attic inspecting the duct run looking for an obvious hole. No luck. ACE offered to replace the whole duct run at a very reasonable cost and so they did. Upon inspection of the removed 50' of duct it was determined that the particles were actually particles of rust material flaking off the old A-coil. Problem solved! Thanks for pursuing the problem. I would not hesitate to call or recommend ACE and use any of the service staff. Our job was big and it was a pleasant, unstressful experience. We are very please. (8/22/24)