We scheduled a tune up in the fall just to be sure everything was working properly before the cold season really begins up in Northern AZ. Our technician, Christopher Cravens, came out. Christopher was punctual, professional, and super knowledgeable. He explained how everything works and answered any questions I had. He was communicative on what he was doing and what our expectations should be going forward (cleaning schedules, etc.) A company and technician you want to have for something as important as your AC/Heat unit in Northern AZ.
I could have used more than 5 stars for this review!! I am VERY happy with my service!! My Ace technician arrived on time, was friendly, knowledgeable, answered all my questions, provided a "tutorial" for use of my system, and was personable and respectful throughout the service. He provided me with the owners manual without me asking. He had to get into my attic and did so on a 95 degree day without a grumble or complaint!!! Kudos to you technician and his professional and efficient work!!!
Recently had two complete HVAC systems replaced at our home in Verde Santa Fe. First I appreciated the non pressure of the sales and management staff to make a decision and their patience with all our questions as well as concerns. The three man crew that came to do the job were very polite, knowledgeable and efficient. The total job was completed in two days, one system per day. Everything working perfectly. They cleaned up nicely too. I highly recommend ACE Home Services. (8/6/24) Adding to my review, ACE was the only company I spoke with that would install and warranty their work for a Mini-Split AC unit I purchased independently. Joshua Hogan, did an excellent job with the installation of the 24k BTU unit I purchased online. Joshua was one of the 3 installers on the main house installation. They all did excellent work and took any time needed to answer and questions, concerns or requests we had during the installations. Before the main house was done we were having a problem with small particles and what looked like pink insulation coming down from one of duct lines. After a duct cleaning the problem still continued, but slightly less. Technician Marshall crawled around in the very hot attic inspecting the duct run looking for an obvious hole. No luck. ACE offered to replace the whole duct run at a very reasonable cost and so they did. Upon inspection of the removed 50' of duct it was determined that the particles were actually particles of rust material flaking off the old A-coil. Problem solved! Thanks for pursuing the problem. I would not hesitate to call or recommend ACE and use any of the service staff. Our job was big and it was a pleasant, unstressful experience. We are very please. (8/22/24)
Honest and non-pressure company! I called them to come out right away and check why my HVAC was experiencing a problem. They sent the nicest young man named Marshall. He was here within just 1 hour and had fixed it within 1 hour and it is running nice and cool now! Didn't have to be pressured into buying a new one! Thank you Marshall for being one of the "Good Guys!" I highly recommend ACE Home Services!
Michael banner was my technician and very knowledgeable he was very pleasant to deal with and he seemed to really know everything very well that I would need to get done. I am always a little nervous getting inspections but it's better to find out things that need to be fixed before they go bad and he showed me what needed to be done and we will be contacting Ace again to get all the things taken care of to make sure that the home is safe. Thank you Michael it was a very nice experience meeting you and thanks again.