Robert and Bobby came out day of the call, made contact 30 minutes after first call and we worked together to solve the issue. Exceeded standard service call. Highly recommend.
I had an after-hours (evening) emergency on December 23rd when a pipe broke in my bathroom. Beacon Plumbing was incredibly responsive—I got a call from the technician, Eric C., just minutes after speaking with the dispatcher. Eric was an excellent communicator and resolved the issue quickly. I’m grateful for Eric's professionalism and efficiency. Highly recommend!"
I needed a full panel replaced and a new electrical line for my washer dryer. Technician Luis came out, gave me a fair price and explained his plan of attack as well as made clear, that he would not be responsible for the dry wall repair. I agree with the plan and so we moved forward with the job. Luis got it done in record time with his assistant Ray. They both were extremely considerate and a pleasure to have around. The job was well done and they were informing me of every step as they progressed. I'll definitely be calling them going forward.
Top shelf service, courtesy and professionalism from the moment I called. Our furnace at home had finally ended its tour of duty. Called Beacon and before I got off the phone they had someone on the way to check and it was late Saturday afternoon. I actually didn't expect any service for several days (due to the weekend). Jeffrey arrived within an hour of my call and inspected our old furnace (it was at least 30+ yrs old). After discussing options we decided on a new furnace. I asked how long this would take to install (being a weekend I assumed at least a few days/or more). Jeffrey said he could have it installed the next day (Sunday). He arrived with Zach the next morning, removed the old furnace, installed the new one, and cleaned up their workplace prior to leaving. My wife and I are extremely grateful that this project could be done so expediently and within our budget. Kudos to Jeffrey for his amazing knowledge, courtesy and above all else...professionalism. Thank you Beacon for sending us an extremely qualified employee who stepped up to the plate in more ways than one. We are no longer "freakin."
I called to request a quote for service. I asked if standard pricing was available so I could inquire over the phone. I was informed a technician needed to come to do the appraisal. The company wanted 7,000 to replace 2 shower valves and install access panels. The technician that arrived informed me they do use standard pricing. The company lacks transparency and their pricing is outrageous. On a positive note the technicians were clean, respectful, and honest. Too bad the pricing is obsurd or I would have been happy to have them return. I was charged over $80 with tax for the farce of an experience. Beware.