We has some water backing up into a drain and we contacted The Pipe Doctor for a quote. Trish got back to us quickly and was able to quickly understand the issue and the pros/cons of how to approach it. They were able to come out the same day, but thankfully our situation wasn't an emergency so we scheduled an appointment for early the following week. Communication was excellent, with Trish informing us that they'd be an hour late and they arrived promptly at the expected time. Everything about the visit was super transparent. She did the play by play of what we say in the scope and saw that things were flowing through fine, and checked to identify any potential source of the water. She walked me through things to look for (older pipe fittings, seepage from the foundation), things to avoid doing (drano for certain pipes), as well as when and what to look for if we experienced the same issue in the future. Overall great value, and we really appreciated the communication and transparency. We only wish we knew about The Pipe Doctor when we had our plumbing problems 5 years ago!
I called The Pipe Doctor to scope a blocked sewer. Trisha came out the same day to evaluate the problem. I was hoping it would only require hydrojetting, but discovered that the sewer was so degraded that it needed to be replaced immediately. The next day, their crew started the replacement. They did the pipe bursting and installed a new lining that same week. Trisha was great to work with, and her team was thorough and professional. They completed the job to my complete satisfaction.
At precisely 5:30pm on a Friday night, I went down into my basement to fetch a roll of paper towels only to find that my sewer had backed up all over the floor. Perfect timing, as always. Trisha was out here the next day, in spite of the short notice, and was professional and helpful beyond the call of duty. After clearing the blockage, I decided to have her line my side sewer. She was prompt and dedicated throughout the whole process. I cannot recommend her enough. Thank you, Trisha!
We are so happy with the work that Trisha and her team did at our house in the Maple Leaf neighborhood and would highly recommend The Pipe Doctor for your plumbing needs. We smelled sewer under our deck and called her immediately. She was able to work us into they're busy schedule starting the day after we called. She was very responsive even answering my calls with questions off hours. She diagnosed my issue in a timely manner and was very professional and up front about the issue and how much it would cost to repair the damage. Having a sewer leak at your house can be a bit scary and yet at no time was I concerned after talking to Trisha that this issue would not be resolved. They finished when they said they would and put everything back as before so it looked as if they had not even been there. I cannot say enough positive things about the experience we had with Trisha and her team and would highly recommend them to anyone.
Our sewer line backed up about a month after moving into our 100 year old house. The pipe doctors were able to come and help us repair it in only a few days. With some coaching from the pipe doctors, I was ultimately able to save quite a bit of money on the job by doing the digging and sewer snaking myself and leaving the pipe-fitting to the professionals. I'm a happy customer!