Nortech Heating, Cooling & Refrigeration

4.5 (115)

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
9630 49th Ave S, Seattle, WA 98118, USA
(206) 759-8697
HVAC Repair Near Me

Reviews

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John Housley
2024-06-18 20:59:17

After waiting the duration of my 4 hour window for a service consultation with no show, I called Nortech only to be told that my service had been postponed a day (without anyone letting me know). Contractors that show zero respect for my time don’t get my business.

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Brandon Cho
2024-05-29 01:13:22

Technician who showed up was nice and quick to diagnose the issue. However, the technician was not able to fix the problem and just left a few moments later due to guys in the office were not able to send me estimated invoice in time via email since they couldn’t get a hold of “Norman”guy for approval. Asked for a call back but no response whatsoever. Lack of communication/customer service. Wouldn’t recommend this company at all.

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James Kirschner
2024-04-10 19:14:34

We have a somewhat rare unit that most people won’t touch, but Hai took care of our problem. He’s knowledgeable and skilled, and I will call again for help with any other issues.

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Rashida Ballard
2024-04-02 09:19:44

My gas furnace kept blowing cold air because the igniter kept burning out out; of course this happened to occur on Easter, however when I called I still got an answer and was able to get serviced the next day. The technicians came to my home and had excellent communication about when they were on their way, they quickly diagnosed the problem, provided me with a quote before doing any work so I could make an informed decision and after giving the thumbs up, they, they fixed the issue in no time. I give Nortech Services 5 Stars for excellent customer service from both the owner and the technicians, prompt appoint availability with flexible times, thorough diagnostics, clear communication regarding pricing and quick repair.

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Dave Kelley
2024-02-01 23:34:26

Visit 2 Review: I upgraded the star rating from 2 to 4 because of follow up service provided yesterday, 01/31/2024. 1) Ice maker is now working. 2) Ice exit flap closes much better. Problem 1) was the stated reason I called Nortech, and problem 2) I knew about but did not state but was identified as repairable by the repair tech on his first visit. These two visits / repairs came to $857.75. A lot but much less costly than replacing the refrigerator with a comparable model, especially since our space for a refrigerator is substandard. The repair tech for both visits was Xai, a Vietnamese gentleman with 30 years experience doing appliance repair. He has no shortage of knowledge and skill and is easy to be with. We worked at communicating better this time. He helped me understand some things I misunderstood during his first visit. (See last paragraph of review, “Update”, in square brackets.) The high cost and the first visit difficulties are why I did not upgrade the star rating all the way to 5. I called Nortech because of their Better Business Bureau A+ rating and membership. When Nortech saw my first review, they called me because my review was not good. That call indicated to me they really do care about their reputation and will act to make things right. They care about excellence. Although my star rating is 4, I think the BBB should NOT downgrade Nortech’s A+ rating. ____________________ Cost details: This these two visits / repair came to $857.75. Visit 1 provided only an estimate which came to $214.99. It was stated up front that the home visit would cost $195.00. With sales tax of $19.99 it came to the shown above $214.99. Since there was no sale of parts - it was all labor - I believe under WA state law it was incorrect to charge sales tax. Indeed, Nortech’s invoice format implies this to be the case: o TOTAL MATERIALS line o TAX line o TOTAL LABOR line o Blank line used for service call fee o TOTAL AMOUNT line Note that TAX line is above the TOTAL LABOR line. Visit 2 repaired the ice maker by replacing it as a unit. The unit cost $120. The ice maker exit door replacement kit cost $168. Together the labor came to $275. Sales tax came to $59.76 resulting in a total of $642.76. ____________________ Visit 1 Review: Communication with service tech was weak. [ESL issue] [Xai] found a problem, but not the one that caused me to call Nortech. It was like he never read the repair request. The problem he found and for which there is a (costly) solution seemed to dominate his thinking. I had to tell him and clarify the problem for which I had called. He did finally look into the ice maker unit, but did not believe me that it did not eject ice. He had me check the ice maker the following morning to see if it (miraculously in my view) started working again. No miracle. (Prior to calling Nortech, I’d already done some simple tests suggested by a few YouTube videos.) From [Xai] I did learn how the ice maker senses the ice bin full. It crossed my mind that the sensor system could be the root of the problem, not the ice maker itself. A broken sensor system could indicate the ice bin full even when empty. Full stops the production of ice. I had to coax him to at least test voltage to the sensor beam LED. Voltage was there but that test does not prove the LED itself was working. Left totally untested was whether or not that the sensor beam receiver actually worked. There’s got to be better fault isolation procedures than what the service tech did. [Update: During the second visit, I learned I was totally wrong about this. Chalk it up to poor communication. The ice bin full detection fault isolation was complete. Xai was testing the voltage coming off the photoresistor, not the power to the beam LED. As he blocked and unblocked the beam he could see the voltage change. This demonstrated that both the LED and photoresistor together were working properly.]

9630 49th Ave S, Seattle, WA 98118, USA
(206) 759-8697