Quick, friendly service. My furnace broke down. Evergreen was able to dispatch a technician quickly. Kody came and was so friendly, helpful, and knowledgeable. I signed up for the yearly maintenance program. Highly recommend.
We’ve used Evergreen exclusively since living in Seattle for all of our home heating and cooling needs. We are members and pay for annual maintenance. So when we recently had a leak (we later discovered this was due to a tube that was not connected to a condensate pump), we called Evergreen to come help. Evergreen didn’t solve my problem, but they did charge me excessively. After the first visit, I was charged $330 for a piece of electrical tape on a tube in my ceiling. The leak was coming from the floor. That “repair” was not tested by the technician and we discovered that we still had a leak the next day when we turned the AC back on. We called evergreen back out. They charged us for a $100 diagnostic fee and suggested a $500 fix for a cracked PVC pipe (which was also not the issue). The tech even said “this was his best guess as to why it was still leaking.” I spoke with management who agreed to refund the diagnostic fee for the second visit and then completely ghosted me and never responded to the photos and emails I sent showing the issue we had and the fix. I had to hire an entirely different company to come stop the leak. Needless to say, we won’t be using evergreen again.
Our team was courteous, professional and took great care with their work while working both inside and outside our home. Their prices were competitive and the turnaround from confirming we wanted to move forward was very quick. I'd highly recommend anyone considering ductless systems to include Evergreen in your bid selection process.
I was very impressed with Evergreen from the first contact through the final installation. Scott did a thorough analysis of our home to create a price estimate. The estimate was detailed and competitive. Scott promptly answered my many questions. Luis and his team did an excellent job installing the heat pump. Everything works and looks clean. They were very professional. Great job!
Overall experience with Evergreen was excellent - John was efficient in going through the house and giving us a bid and also explaining the options. Very responsive to questions by email. The bid was competitive to other bids we got and more transperant. The crew itself was very efficient and had to come up with some slightly modified plans to get the work done and explained and got permission for each step and they also finished well before time and gave us a tour. Awesome experience - highly recommended