Evergreen did a wonderful job repairing my heat pump! Ani was my tech, and he quickly identified the problem and got my heat back up and running in the coldest time of the year! He was also extremely knowledgeable and was able to explain everything to me clearly. Would highly recommend!
I bought a head pump from Evergreen 10 months ago. In the past 2 weeks, it has gone out twice. The first time they could not explain why it happened and offered no ideas for how to prevent it from happening again. Today it’s happened again and their off hour technician is unreachable. Absolutely unacceptable quality and service.
I can highly recommend Evergreen Home & Heating. They responded quickly to my service call and did their best to fit me in despite being busy with inclement weather emergencies. My tech, William, was great - professional, affable, and punctual. Easy 5 stars
DO NOT USE THIS COMPANY! They finished the install of our new Mitsubishi unit on 11/13/2024. On 12/6/2024, the unit stopped working and we haven’t had heat since. It took 4 phone calls through the main office to get a repair guy out, who confirmed it was installed incorrectly and could be a faulty unit. He told us he would order the correct part on Saturday, 12/7 and that he would be back to install it on Monday, 12/9. It is now Thursday, 12/12 and there has been zero communication from the main office or repair. We’ve called again, only to speak with someone who said they cannot help us because they can’t see our order in the system (??) and to call the main office back. We spent nearly $30k for a unit that worked for less than a month. I don’t know what else to do, they keep giving us the runaround, and we still have no heat. Save yourself the headache and expenses and go with literally any other company.
Excellent service! Thank you for installing my furnace with only 1 days notice right after a wind storm. Three other companies told me it would be 4 days before I could get a mew furnace. Special Thanks to my service man fir going the extra mile after hours to make it all happen in one day. My family is grateful.