This review comes after several months of multiple plumbers and service workers who have attempted to diagnose the problem to no avail. 4 months later, I patiently scrolled 5 star plumbers, immediately located Ms. Connie with American Drain Works and Plumbing. I phoned the number listed in google. Ms. Connie extensively took her time to assess/troubleshoot the main concern. Ms. Connie was warm, supportive and very knowledgeable. I was quoted by other companies thousands of dollars which was so disappointing and scary. Ms. Connie referred her appliance specialist Mr. Larry who has successfully been in business for over 20 years in the Los Angeles and West LA area. Mr. Larry arrived on time with a very professional demeanor and incredibly knowledgeable. Mr. Larry diagnosed and completely solved my months long problem (not being able to use my kitchen for months due to scared of water damage. A few hundred bucks later, I have full access to my kitchen again. I will forever refer Ms. Connie and her team. Mr. Larry also may be able to repair my tripped dryer issues. Thank you again Ms. Connie.
American Drain Works and Plumbing are always curtious and professional. Lalo came in assessed the problem and got it handled as usual. I can’t recommend them enough, we’re always satisfied.
Turned out I only needed a snake, but, in the time that took, Lalo gave me an education in plumbing -- to where I can see in my mind's eye how water and pipes work in my place. Invaluable! Now I can be more specific about a problem when I next call the wonderful Michael at the office. Lalo did the job he was paid for, but then, beyond that, he gifted me service. Truly appreciated.
Had American Drainworks highly recommended by a friend, and they did not disappoint. From Connie's professional and friendly demeanor on the phone, to Lalo's timely, professional, and highly competent work installing our new faucet and servicing our water heater, we were highly satisfied.
Connie and Michael were wonderful! They responded to my Yelp inquiry in under 10 minutes, and when I spoke to Michael he asked great questions about my aunt's issue that I was calling about--she's 90 years old with dementia and was due to be discharged from a rehab center the next day and her shower and toilet at her Marina del Rey condo weren't working. I had previously hired another (terrible) plumber who had been recommended by the condo's HOA, and he didn't communicate pricing or specifics, and ended up waaaay overcharging me to fix 3 sinks and didn't even address the master shower/toilet issue. Michael was able to get a technician out within a few hours, and after the technician left, Connie and Michael called and explained the situation as well as their pricing, which--after having been taken advantage of by the previous plumber--was very much appreciated and quite a deal. Highly recommend and I'm trying to get my aunt's condo HOA to hire them and fire the existing plumber! :)