After experiencing frustration with several other plumbing services in the past, I can confidently say that Jeff and his team have been a complete game-changer. From the very first interaction, they stood out for their professionalism and transparency. Unlike other companies that often overcharge or try to upsell unnecessary services, his team are upfront about costs and work within the agreed-upon budget. They always provide honest assessments of the situation and never try to push additional services unless they are truly needed.
Wow! I’m completely floored by the professionalism, courtesy, and expertise provided by Connie and Lalo. We had a crack in our sewage line and other plumbers recommended a simple replacement of that section. However, Lalo recommended a replacement of the whole segment of cast iron to ABS. He let me know that cracks are usually not isolated and that this would ensure we don’t run into any other problems. Though it was slightly more expensive than what others quoted, I’m so glad I listened to him! Lalo was able to come out the next day with a colleague and they ripped out about 20’ of old cast iron pipe. The excavated pipe was corroded and completely cracked throughout; replacing the segment, on the other plumbers recommendation, would have only caused the problem to happen again. Also, Lalo went above and beyond to replace our old clean-out with a two-way one! Overall, I’d highly recommend American Drain Works! They’re my go-to contact now for my plumbing needs.
This review comes after several months of multiple plumbers and service workers who have attempted to diagnose the problem to no avail. 4 months later, I patiently scrolled 5 star plumbers, immediately located Ms. Connie with American Drain Works and Plumbing. I phoned the number listed in google. Ms. Connie extensively took her time to assess/troubleshoot the main concern. Ms. Connie was warm, supportive and very knowledgeable. I was quoted by other companies thousands of dollars which was so disappointing and scary. Ms. Connie referred her appliance specialist Mr. Larry who has successfully been in business for over 20 years in the Los Angeles and West LA area. Mr. Larry arrived on time with a very professional demeanor and incredibly knowledgeable. Mr. Larry diagnosed and completely solved my months long problem (not being able to use my kitchen for months due to scared of water damage. A few hundred bucks later, I have full access to my kitchen again. I will forever refer Ms. Connie and her team. Mr. Larry also may be able to repair my tripped dryer issues. Thank you again Ms. Connie.
Turned out I only needed a snake, but, in the time that took, Lalo gave me an education in plumbing -- to where I can see in my mind's eye how water and pipes work in my place. Invaluable! Now I can be more specific about a problem when I next call the wonderful Michael at the office. Lalo did the job he was paid for, but then, beyond that, he gifted me service. Truly appreciated.
Had American Drainworks highly recommended by a friend, and they did not disappoint. From Connie's professional and friendly demeanor on the phone, to Lalo's timely, professional, and highly competent work installing our new faucet and servicing our water heater, we were highly satisfied.