I'd like to particularly say how thoughtful, knowledgeable and resourceful Andre was at installing our unit in an aesthetically attractive manner. He took the time to make sure everything was laid out in an organized way and not just randomly run across exterior siding as is too often the case with these mini-split installations. He gets my highest rating. The same goes for Go Greens Electrician, Joe McMillian. He took extra hours to make sure everything was in rigid and run along eaves and down corner molding. It looks clean and professional. Really good electrician. Also my highest rating
Broken from day one, then ghosted. We had a 3 unit mini-split installed by go-green a few years ago. For the past couple seasons, we started subtly noticing that maybe the units weren't cooling and heating very well - but with mini-splits you sometimes wonder if you haven't just started them soon enough and let them run long enough or whatever, so we weren't sure. Finally, it became obvious that there was something wrong with the cooling, so we called to try to get service, but they were several days out to help us, and it was getting really hot. So we tried someone else, and found out that the system was slowly leaking coolant from day one, and we also had to pay $2200 for extra troubleshooting due to go-green not labeling the wires and tubes, which is common practice. So, I know companies and people make mistakes, but the reason for the one star review is that I have tried to contact go-green by email and phone for over two weeks, was told that I would receive a reply, and still nothing. So, poor workmanship, and lack of accountability. I highly recommend using a different company for your AC needs.
We've been using Go Green for a couple of years now for maintenance on our Fujitsu mini splits that we inherited when we moved into our townhome. They really came through for us on a recent leak repair that took several visits to resolve. When the issue wasn't fixed after the initial visit, the office manager Robin was very responsive in getting us on the calendar for follow-ups. Our technician, Brandon, was always transparent in explaining what the issues and options were, and helped us address some issues from the builder's initial install. We look forward to continuing to use Go Green for our HVAC needs and would recommend them to anyone else in the area!
We really appreciated that Go Green Heating was transparent about the bidding process. Other HVAC providers have not only been more expensive, but they have failed to provide the details that would make their hourly rates for labor and their markups apparent. Go Green, in contrast, provided a breakdown in their bid for materials and labor based on a stated hourly rate, and they were willing to have us provide our own electrician for the job, since he was already here for another project. The installer was on time and completed the job competently and efficiently. He volunteered helpful information about our heat pump in a respectful manner.
We hired Go-Green to install a Mitsubishi system consisting of a wall-mounted outdoor compressor, attic heat exchanger, and ducting and vents throughout our house. During the project Mark, Kelli, Jeremy, and Abel from Go-Green were communicative, and extremely knowledgeable. Jeremy in particular was excellent and helped us narrow down on the right system type, system sizing, and several other aspects of the project. Once the project started the Go-Green employees were very nice. There were some issues during the install: the wrong hardware showed up originally, a worker slipped and put their hand through the ceiling, and originally the coolant lines weren't routed where we had asked for. But every single issue was corrected quickly and to our satisfaction. Their installation foreman Abel was excellent, he truly cared about the quality of the work and paid attention to the details once he arrived at our job. Mark Strok is the owner and we chatted several times on the phone throughout the install. He really impressed us with his responsiveness, kindness, and willingness to make sure things were correct and we were happy. We ended up with a system we love and a warm house!