We've been using Integrity for years and have had no complaints. They were especially helpful helping us get our heat pump working again over a cold January weekend when a brief power interruption left our thermostat and heat pump unable to talk to each other.
Integrity Energy Systems provided us with outstanding service. Aaron was our technician. He was very helpful and thoroughly examined our entire tankless water heater system. He went above and beyond with his service. I highly recommend Integrity Energy Systems.
My wife and I had Integrity Energy Systems install a new furnace, AC and a new indoor fireplace back in the fall of 2017 during a major home remodel. These installations were all done very professionally, and have all worked well over the last 7 years. Integrity has performed the yearly maintenance on all this equipment, so, last year (2024), we decided to ask Integrity to replace our 18 year old Tankless water heater with a new Navien Tankless water heater. We were so happy with their work on that project, we decided to ask if Integrity could update our old 100 amp electrical service panel to a new 200 amp service panel and also install a new Electric Car charger. While we have been impressed with each of the technicians from Integrity, their Lead Electrician, Joel, was especially exceptional. The very experienced Seattle City Light Inspector reviewing Joel's work, commented to me that this was one of the best 200 amp electrical installations he has ever seen. All the people who have installed and maintained our equipment have done excellent work. They come when they say they will, they communicate well (Thank you Kelly!), they are friendly and we feel we’ve had consistent high quality service over the years. We are happy to recommend Integrity Energy Systems to anyone looking to add a new major update to their home. Special thank you to Joel, Adam, Akimi, Joe, Kelly, Jason and Taylor.
Called Integrity to change a 24volt power supply on a furnace for our rental house. We live 2 1/2 hours away and figured this would be quick and easy. The tech changed the transformer. The problem were; 1) Tech left the cover off the electrical which leaves exposed wiring which creates a hazard when changing the filter. 2) Tech taped down the safety switch 3) Tech called us after the job was done to give us the price. 4) My system is considered a Combo heater (Very simple heater in a 700 sq. ft. house) . Tech invoiced as a boiler which increased the price. prices were; Diag-Boiler $329 Replace Transformer $280 Total $672 Transformer is a $35 part and takes 20 minutes to install. I did drive over the next day and noticed the issues. Including that there was a relay sticking and causing the heater to not shut off. I ended up fixing the problems myself and disputing $329 of the bill with my credit card company. I did contact Integrity and they said they had to research this with there team. Then no responses for a while. Then members were out sick and would get back to me. Never heard another word.
Several years ago Integrity Energy installed a new heat pump system and reworked some ductwork during a remodeling project. Last week Billy came out to service the system. I have to say he was very thorough, professional & polite! Not that I’m an expert on servicing heat pumps he certainly seemed to give it a detailed examination 🧐. While he was here I found out he can service our gas fireplaces and replace our water heater when needed. We’ll definitely keep Integrity Energy on our speed dial for all of our heating and cooling! I want to add that given that we have an open concept 3 story townhouse it is rather impressive how quickly we can heat or cool our home. Having an extra filter system as part of the package is adding to our air quality. Thank you Billy and everyone at Integrity Energy!!