Poncho was our service rep and he is very customer oriented and was very knowledgeable. He sets you at ease. It took 6 days to get him out as he was the only tech that could work on our unit. Ask for Poncho and you Will be glad. Mitchell and his partner were very polite and professional. They took around and explained everything in detail. All furniture was well protected during the cleaning and they explained all before and after pictures. Precision representatives have all been polite and professional and customer oriented. The office staff have always been the same and responsive.
WOW! Our main AC unit died in the middle of Arizona summer heat. We had technician, Mark, out to our home on the 4th of July holiday, and I swear he had angel wings hidden beneath his uniform. He repaired our problem in a timely manner, took the time to educate me on the issue, and carefully reviewed pricing and options before doing anything. Best of all, though, he invited our 8-year old son, a born engineer, to help him make the entire repair. I watched the entire time as our George got to screw in every new bit of equipment, take thermometers around the house to measure the temperature of the air coming out of the vents, etcetera. This was such a generous act of pure human kindness. From the bottom of this momma's heart, thank you Mark, and thank you Precision.
Quite happy with my service. Leslie came out and accessed the situation, she showed up early and was great. Explained everything and gave me my options. I ended up buying a new unit. I financed it which was quite easy. Chris came out for the install, hard worker did the job himself. He even showed up early. Jose came out to do the vent cleaning, very polite and worked fast and on time. He had a helper who was great too. All 3 representatives of the company were awesome while they were here. Very respectful of my home and property. I am quite happy with the service and Precision Air. Glad I called.
I recently had the pleasure of working with the Precision Air & Plumbing installation crew for the installation of a new HVAC unit in my home, and I couldn't be more satisfied with their service. From start to finish, the experience was seamless and professional. The team arrived promptly at the scheduled time and immediately impressed me with their friendly demeanor and professionalism. They took great care to protect my home, laying down drop cloths and ensuring that all work areas were kept clean and organized throughout the installation process. The crew demonstrated a high level of expertise and efficiency, handling the complex installation with ease. They were meticulous in their work, making sure every component was installed correctly and functioning perfectly. I was particularly impressed with their attention to detail and the pride they took in their craftsmanship. Moreover, the team was very communicative and took the time to explain the installation process, answer my questions, and provide valuable maintenance tips to ensure my new HVAC unit operates optimally for years to come. Their dedication to customer satisfaction was evident in every interaction. In addition to their technical skills, the crew was courteous and respectful of my home, treating it as if it were their own. They completed the installation on time and left the work area spotless, which was greatly appreciated. Overall, I am extremely pleased with the service provided by the Precision Air & Plumbing installation crew. Their professionalism, expertise, and outstanding customer service have earned my highest recommendation. If you're in need of HVAC services, look no further than Precision Air & Plumbing. They truly exceeded my expectations in every way. Just fix the appointment schedule text messaging issue so customer doesn't think you changed the appointment time. V/R
Corey with Precision Air and Plumbing was informative and very up front with the services he provided. He answered all my questions without hesitation with with honesty and care. Payment options with Precision Air are a breeze. They will assist you with any needs for HVAC. Extremely Recommended, I'm glad I Made the Precision Decision for my family. THANK YOU PRECISION.💪💪🦾🦾