The technician Sean was super clear and friendly and fast! He came out one day for a quote and we got to schedule him the next day! On time and reasonably priced. We will definitely call them again when we need!
Technician 15 was so professional and patient. He answered all of my questions and did not start until he was satisfied that I understood all of my options. He did phenomenal work and left his work area cleaner than when he arrived. They also got a tech out to me the same day without exorbitant fees. 10 out of 10, no notes!
Gene Johnson provided great service for our new water heater, filtration system, and additional plumbing work. With an older house, it made for the need of additional problem solving and the team was incredible in walking us through options. They were open to questions along the way from the bid process to final completion, which allowed us to understand the work being done. Chad, our technician, and Samara, the administrator, were a great team. They were experts in their respective fields, responsive and provided consistency through the project. We will work with them in the future!
Great customer service from all the employees I interacted with! Called Thursday afternoon with a sewer line issue and they were able to fit me in the next day. Which was much appreciated since I would've been left without a functional bathroom for the weekend. Andrew walked me through options, answered my questions about the different alternatives, and gave me a time estimate for his return as he needed a piece of equipment that wasn’t with him. Not only did he take care of the primary issue, he also made an adjustment to the way the toilet was set to ensure a better seal. His work was efficient and after he cleaned up, you’d never know he was there. He is very personable and was incredibly patient with my overly excited dog. Thanks, Andrew!
I reached out to Gene Johnson regarding my radiant heating not working properly. They were able to come by within the next day to take a look. Tech Mike F was very knowledgeable and honest regarding next steps and questions my wife and I had. We proceeded to replace the Manifold and add a magnetic separator to my unit. Heat is now working! :)