My partner and I have made NSC our go-to any time we need work done on our house. They are communicative professionals who do excellent work. We always solicit bids and they are always competitive. So far, we've done three projects with them and will definitely be calling again next time we need something! Big thanks to Russ, Tony, and the rest of the team!
Russ was super responsive getting estimates and during the bidding process. Competitively priced (wasn't my first priority though), masterful weather forecasting in navigating the crummy weather this spring and his team did fantastic work. I had three layers of composite shingles stacked on one another. Apparently 3-4 tons of material EACH. To get it all done and the roof sealed in the one dry day we had in a week, they hit it with an army of people but by doing so, were able to finish the job at a time when others would not have been working. Working from home that day may not have been the best idea (I have new respect for people living through a shelling now...) but they got the job done, well, and you'd almost not known they were there after they left.
As a building inspector, it was critical for me to select a contractor that would deliver an installation that would be at least compliant with minimum code requirements and that provided a quality product. I ended up choosing NSC because their estimate (along with the report that was included) was very complete. On items that were vague or missing, they provided immediate clarification and they included my requests in the contract as well (e.g., daily documentation, cleaning, type of products being installed, etc.). After signing the contractor and leading up to the start of the project, NSC was very much in communication with me and provided updates. Furthermore, Russ (NSC's owner) stopped by several times (at the beginning, during installation, and at completion of the project). This made it easy for me to express what things I wanted done to ensure my roof was installed in the best possible manner. Since the City of Auburn did not require a permit, I personally climbed on the roof and walked it to ensure that the installation met the minimum code requirements. NSC installed new ice and water shield (which I verified with the pictures they provided), new flashing, drip edges, vent boots, and so on. Overall, I was very impressed with the installation and felt NSC did a great job. While inspecting the roof, however, one ventilation boot was missed and since it was going to rain that day, it did not take long for Russ to send someone out that same night to ensure that the roof would be water proof. (The vent boot was installed the following day.) I am very satisfied with the installation that NSC provided and with their service. Chris, Mica, Carlos, and Russ were great to work with.
North Star Construction are very professional. I was weighting which company should I choose and decided to choose NSC because they were professional from the beginning in communication and explained things clearly. They came to drop the roof samples at my house and finished the roof within two and a half days. Everybody at NSC was so nice, the best people I've known in doing business with. Keep up the great work!! You guys are the best!!
We had several bids for our roofing and gutter project and North Star Construction was competitive. We chose them because they did not require a deposit until the materials were delivered and the project was started. Other large roofing companies wanted 50% up front and were scheduled out for months. Russ's crew worked long days (well into dark) to get the project complete and everything was tidy at the end of the day. My only disappointment was the size of the truck they used for haul away - it was small and they had to take it frequently. But, to their credit, our home is much larger than homes they've done in the past, so maybe in time, as they get larger homes, they can invest in a big trash hauler! Our roof took a few days longer than some of the larger companies, because of the smaller crew. But I believe in supporting the small business owner, so we were patient. Thanks for the beautiful roof, gutters and skylights North Star Construction!