I had a great experience with O'Neill Plumbing! I worked with Dayton for a quote for a water heater, expansion tank, and drip pan, which was quick, and pricing was good. The same week, Jordan and Ozzy came to install them. They were both friendly, thorough, and on time. I will definitely be using O'Neill Plumbing in the future, and I highly recommend them to others!
O'Neill Plumbing was responsive to our problem and and at a great price. After living in our latest project for 6 months we discovered the 1954 pipes were just about rusted shut, not to mention giving us rusty water to drink. O'Neill's crew took care of the problem with minimal impact (as much as you can do when repiping!) and very good clean up. We then had Jordan and Ozzy back to install a new d/w and resolve a problem that had been discovered by the piping crew. These guys were great and it's nice when employees really like the company they work for. Says a lot about the company. O'Neill is definitely on our reno team.
On December 19th, we discovered our water heater was not working. We called O'Neill at 8:30 and they had a crew at our home by 9:00!! Ricky and Will determined that our leaking water heater was shot and replaced it quickly. Our old water heater was an 80 Gallon size and had been installed in January of 1980! The heater was way too large to be removed by two men (our stairs has a weird turn at the top), so Ricky said it would probably take four guys and he would talk to someone at head office to set that up. By the first of the year, I had still not heard anything, which I put down to it being the Christmas/New Years stretch, but called O'Neill after the new year and the dispatcher told me nothing had been set up, but he would talk to Ricky and then call me back later that afternoon. He didn't. I called the next morning and the dispatcher said that there would be a crew out Monday, January 6th between 9 and ten in the AM. We waited all morning before calling the office and the dispatcher contacted the crew who told him they had gotten really busy and decided to skip our appointment. We were never contacted by the crew. We set an appointment for the next day and I emphasized that the heater was huge and they would need some extra guys. A two man crew showed up the next morning and quickly discovered that they couldn't get it out without extra help. They called HQ and another guy came out and after much pushing and grunting, they got the heater out. I have to point out that everyone I dealt with from O'Neill was very polite, professional and helpful. But the extended period that the old heater sat in my basement and the effort to get it removed was a total cock-up. Despite all that, I would gladly use the company again.
I have been using O'Neill Plumbing for over 20 years for projects and repairs large and small at my home and have always been satisfied with their work. Ricky came to my home to help with several items. He gave several options to take care of one repair and fixed the other two quickly and efficiently.
I've worked with 4-5 plumbers in the years I've lived in my home, and when I had to find and fix a big leak in the front of my property, Bobby at O'Neill delivered by far the highest quality service at the most competitive rates. His team was prompt, efficient and focused on solving the problem. I would not waste time calling other plumbers in the future. While I don't want another leak anytime soon, I wouldn't hesitate to call O'Neill for my next job.