Had a great experience! Arrived within an hour and fixed my toilet issue immediately, with fair prices. Would highly recommend!
Chris and his apprentice Christian were AMAZING. They were so kind and explained every step of what they needed to do. They went above and beyond to fix our spigot and made sure everything was done perfectly!
This is a 5 star for service, we had a sewer back up and they came quick to unclog the main sewer line. I give a 1 star for pricing. Very expensive! Almost $800 for about 20 mins of work. I understand why, but after further research there are other emergent companies out there I will call next time. As for the permanent fix they quoted the next day, rotor rooter was triple the amount quoted by other local reputable companies. $18k to fix a 4ft section. We paid half of that to have the whole line replaced.
I had a really poor experience with Roto Rooter. Technician came out to our site and ran the camera down the wrong line, yet still charged us $800 for the service. Did not provide pictures or video of the camera and was very rude to my maintenance technician. We eventually went with a different vendor who did the work correctly for half the price. I followed up three times with the central office about the issue, but never received a follow-up, so I am here now. I manage many commercial and multifamily properties throughout the state and deal with vendors on a day-to-day basis. Our metric for rating vendors falls into three categories: communication, competence, and honesty. Communication: I have left countless voicemails with the company and was promised follow-ups from supervisors that never occurred. For something as straight forward as being charged for an incorrect service, this should have been addressed upon the first call. Competency: The technician ran the camera down the wrong line and did not provide a follow-up report on the findings. We pretty much spend $800 and were left worse off than when we started. Honesty: We've used Roto Rooter in the past with mixed results. They will often do work without much explanation on the invoice as to how they arrived their costs and the follow-up on these concerns has been non-existent. While management only has so much control over the actions of their technicians, it is not a pleasant experience as a customer to be unsure of what you are going to get. Overall, Roto Rooter failed exceptionally on all three of these categories. As a long-time property manager in the area, I cannot in good conscience recommend them for plumbing services. UPDATE: Roto-Rooter promptly followed up on this review and I was put through directly to a lead manager who addressed the issue by the day end. While I still think this could have been dealt with much earlier in the process, I do appreciate the follow-up on this post.
We had a drain at the bottom of a slope in n our driveway that had stopped draining. RotoRooter came the day after my call and the technician was knowledgeable, friendly, and efficient. He had everything working perfectly in very short order. I felt the price was reasonable and his experience was invaluable! We’re very pleased!