The young gentleman named Dakota that replaced my thermostat control and serviced my unit was awesome. He set up the new control unit and went through the menus with me. He made certain that all my question's were answered. I highly recommend Brennan Heating & Cooling to everyone. I will certainly consider them for other services as well.
This weekend on Friday night, I called the after hours Brennan number two a spot for repair. Was told to call back Saturday morning early and schedule. I talked with an individual at Brennan who said that they took my information name address email phone number and that a technician would call me when they were on the way today by 2:30 I got no phone call back , So I called the same number again the person that answered said they had no record of me ever calling to get the appointment. My wife and I went to Brennan in 2016 for a complete furnace ductwork heat pump all in one Linux system. This is the worst customer service I could ever imagine very very bitter about this considering the dollar amount we spent with Brennan and the number of recommendations we gave within the neighborhood. We still have an air-conditioning unit that’s not working and it’s clear that the thermostat is the Issue. I guess I’ll just go to Amazon and buy my own. Needless to say I’ll be posting on the neighborhood website. Do not use Brennan black diamond Creek Terrible service
Steven was very knowledgeable, polite and considerate. Gave me a complete review of what he did and things I might consider in the future. Love Brennan AC services and plumbing too! Had a water heater installed by this company last week! Same good service!
Dakota was our technician and he was excellent. Very professional, friendly and communicated so well! He performed maintenance and cleaning on both our AC and Furnace. A part in our furnace as starting to go out and he recommended replacing it and did. We love Brennan and are so glad we had them install our Heater and AC, 14 and 10 years ago and have kept them going strong for us! Thank you! 😊
Dakota did a fantastic job during the maintenance appointment of my gas furnace and air conditioner. He was thorough in his checks, he explained and showed me the parts that needed to be replaced. Ensured the system was working properly before finishing up with his work. He answered all my questions ensuring I understood what he was saying prior to leaving. I know my summer will be cool and winter will be warm! See you next year Brennan Team!!!