The first set of technicians they sent me to give me a bid could not complete the job and required a second crew to come in later. The second crew indicated the job was bid incorrectly and would require more money. Just got taken care of by the company manager, but it was still stressful. The crew that did come in to do the work was excellent. Did a great job kept me informed. After the work was completed, they indicated there were more issues that need to be fixed and would require additional cost instead of telling me at the time they had the space open. I believe the work they did was excellent and the crew doing the work was exceptional
Had work done with them previously and had a good time with them. Called them the night of my shower leaking into my crawlspace and they scheduled to have someone come out that night. Later that night, I got a call about the technician being later on their job , and while they could still have them come tonight, if I waited until the next morning, then they would waive the emergency fee. The next morning the plumber arrived and I was surprised to see the same person that worked on our house last time. I explained the problem, and after looking at it, they laid out a few quotes and options to get a couple of things done that they saw were issues with my plumbing, as well as different ways to solve our current problem. After choosing what to get done, they got straight to work replacing the pipes we chose, and moving appliances to access parts of my plumbing. After finishing a few hours later, they cleaned up, verified their work, and left after payment. This company hasn't done me dirty yet, and has been upfront and communicative about any costs and their recommendations. I will continue to return to them in the future.
Joseph came out again for routine maintenance. He has been here a few times for this routine service and once for a leaking problem. He knows my system well. He is a good communicator, personable, efficient and skilled. It was easy to schedule my service by calling the office and they kept me well informed.
Called in the middle of the night and they scheduled for the next morning to fix clogged pipes. They came and were fast with a quote and upfront about all the costs. After them trying and not succeeding to unclog it, they recommended replacing the old galvanized pipes I had in the walls. They drew up a quote, dropped the original cost of the unclogging, and even went over a few options with us. They were able to fix the pipes that day. Only giving a 4 because they couldn't fix the original problem, the clog. I had to replace things because of that. Other than that hiccup, highly recommend.
Steven gave us confidence to work with Puget Sound Plumbing and heating in the future. He provided great service fixing the issue and discover the potential risks so we can manage it to avoid future damage. Reliable and professional service! Strongly recommend Steven and this company!