Awesome experience with Brennon Electric getting a Level 2 charger installed. Vincent was prompt and courteous and completed installation in no time; will definitely use Brennon on future projects.
Awesome experience! I had an issue with my smoke detector and Vincent and his partner (I didn't get his name) showed up on time, were fully equipped, professional and friendly. After carefully removing the detector, they quickly discovered the source of the problem (which turned out was NOT my smoke detector, but my nearby CO2 monitor that needed a new battery!). Even though it turned out to be a problem I *could* solve myself, they made sure to check my smoke detector while they were here, and put everything back how it was, never once made me feel stupid for missing a decently obvious thing, and were gracious enough not to charge me. I will 200% be using these guys for any future issues. Thank you guys!!!!
I was referred to them to install a 240V socket for an EV charger by my dealer. They honestly came out, and did a great job installing it. No problems whatsoever with their techs. However, their billing and management seem to be a little unresponsive. Even though the invoice I have shows that an Electrical Permit was purchased, I still haven't gotten an inspector out here to look at it, so I feel like it's been forgotten completely at this point. So I have to dock a few stars for that bit. Edit: Kacie reached out, and got everything sorted out. The speed of which they reached out and made sure everything was good was incredible. Thanks!
This was for a household generator, natural gas. Craig was our initial sales consultant and he was excellent. There were many issues with PSE and the gas supply calculations. It took a lot of time and perseverance for Craig. We are very appreciative. The installation was also professional and flawless. Michael did the electric and I did not get the names of the natural gas/heavy lifting people. Unfortunate because they were top-notch and should also be acknowledged. They also said the installation went so well because Craig does excellent work up front, making the installation problem free.
Check the number of complaints they have with the BBB. According to their bid, their work was "Adding new switches and outlets in stair well, kitchen, customer location." They didn't replace the switch to the stair well and left the other outlets and switches just wired, with no actual outlets or switches! Some of them were also not put in the locations as shown in our drawings. Their contract also states "Pay Schedule: 50% To schedule - 40% Trim - 10% Final Inspection." We paid 50% to schedule, they didn't do the trim (which is to install the outlets and switches) and then they charged my credit card in full without my permission. Their total was $4,950 for 5 1/2 hours of work which is about $900 per hour. Their response to my complaint to the BBB was a flat out lie. They said they finished their work and that we refused to let the inspector in. We allowed the inspector in and they failed the final inspection because they weren't done. Now we have to hire another company to finish their work. Total waste of time. I'm sure they'll post a response to this review that will not be truthful but the fact is they didn't fulfill their contract.