I had bought my hot water heater from Gene Johnson back at the end of February and suddenly, this past Sunday, the heating element suddenly stopped heating water. I called them up immediately after discovering that, and they were able to book me an appointment for the next day. Granted, the original window for service was 12 hours, but when I called them Monday morning, they were able to narrow down the window and effectively manage my expectations. They really know how to communicate with their customers. Daniel Martinez, who had also installed my hot water heater was the one who came to repair the unit. I was glad to have someone who was there for the installation handle the repair. As it turns out the manufacturer hadn’t tightened the connections tightly enough to the heating element. It was a quick and easy repair and I had hot water again very quickly. They have also handled electrical and HVAC projects for me over the past two years. I would highly recommend them to everyone!
Derek is very knowledgeable and good at explaining the different plumbing issues I needed fixed. He provided different options and told me the pros and cons of each. He is thorough and pays attention to detail. I think he did an excellent job on my projects and I’m very pleased with his work.
Mark Ochoa took care of our plumbing inspection today and did a fantastic job. He was very thorough and explained everything he was doing. We really appreciate the time he took to make sure our plumbing system was working properly!!
I recently had the pleasure of working with Mark Ochoa for a plumbing issue in my home, and I cannot express how impressed I am with his service! From the moment he arrived, Mark was not only professional and courteous but also incredibly knowledgeable. He quickly diagnosed the problem and set to work fixing it efficiently. What truly stood out to me was how Mark took the time to educate me about the issue at hand. He explained what had caused the problem, the steps he was taking to resolve it, and offered valuable tips for preventing similar issues in the future. His willingness to share his expertise made me feel empowered and informed. Thanks to Mark's exceptional service, my plumbing issue is resolved, and I now have a better understanding of how to maintain my system. I highly recommend Mark Ochoa for any plumbing needs—his skills and dedication to customer education truly set him apart!
Very efficient, knowledgeable and understanding our dilemma. The original plumber installed plumbing incorrectly, Dylan corrected our problem with the correct pipe configuration.