Hugo Lira Hernandez arrived timely for his scheduled appointment to help us with a plumbing issue. He quickly sorted out the problem and offered two solutions, one of which is very creative, solves the problem and saves us a bunch of time and money. He is very knowledgeable, personable and congenial. We are extremely satisfied with his work, and for that matter with all the fine folks at Gene Johnson. Follow up: Work has been completed by Hugo personally. He was on time, fast and efficient. Hose bib and connections are perfect. Extremely satisfied. More follow up: Noah Drake arrived on time today, 11/19/24 to help solve an issue with the tankless water heater. He is knowledgeable, personable and had it straightened out quickly. Thanks, Noah!
Had Mark O out to do a plumbing inspection as part of my member plan this morning. Very pleased. He gave me a call on his way so I would know when to expect him, and when he arrived he was friendly and polite and efficient in getting his work done. He listened to my concerns, answered my questions with good explanations, and made sure he addressed everything. He also gave me suggestions and estimates for additional work without being pushy, which I highly appreciate.
Nothing but great things to say about the maintenance visit. The technician,Blake arrived promptly (after calling to say he was enroute) . Blake was polite and pleasant, professional and thorough. He was also great with my dogs (German and Aussie Shepherds), which is always appreciated. Blake went quietly about his work, informing me of a couple of maintenance items that needs attention (replace rubber washing machine hoses with braided mesh, replace sink and toilet valves with 1/4 turn valves). He tested all toilets for leaks (none). Flushed the hot water heater (all good), tested water pressure (high but within limits). He put together estimates for the changes he recommended and when I balked at the cost, he did not pressure me beyond explaining why the estimate was what it was. All in all it was a great experience and I felt great about every aspect of the visit.
Mark Ochoa came out from Gene Johnson plumbing, heating and electric to do a plumbing inspection of our home. He was thorough and professional, but also friendly and informative. It's great to know what needs to be done in our aging home. I highly recommend their monthly service contract that give HVAC, plumbing and electrical inspections on a schedule so you have a chance to deal with things before you end up with a big problem.. We would definitely love to have Mark come back for our next plumbing inspection. 5 stars all the way!
Very efficient, knowledgeable and understanding our dilemma. The original plumber installed plumbing incorrectly, Dylan corrected our problem with the correct pipe configuration.