Ferris is both personable and knowledgeable about his job. He has helped us multiple times in the last few days. I recommend him strongly. We ask for him by name now because we so trust his work! Another great job! Pavel did an excellent job and clearly explained what needed to happen to resolve a water leak in our house. Thanks for helping us!
AA++! Outstanding service. Repeat customer and without a doubt, the best heating & cooling service/supplier in the Seattle/east side area. Steven went above and beyond to give me personal attention to detail. He did an amazing job! I cannot thank you enough for your time and support. Highly recommended.
I needed a new boiler and a hot water heater for a 110-year-old house. Chad Hendrix from Gene Johnson was very professional, knowledgeable, agreeable and efficient, and I cannot recommend him highly enough. He thoroughly explained the system he was installing. This project took over a week of full-time work and he made an especial point to always tell me when he would arrive and to give a run-down of the work he’d done at the end of each day. Chad truly loves his job. And when your job is his job, it’s a win/win.
I recently had an issue with my water heater that wasn’t working when the thermostat was turned on. I contacted Gene Johnson Plumbing & Heating, and their technician, Alex Panteeleeff, came to the rescue. Alex was not only incredibly professional but also extremely kind and patient throughout the entire process. This wasn’t a straightforward fix—Alex encountered several challenges while diagnosing the issue. However, he remained diligent, methodically investigating the root cause. What impressed me most was his attention to detail and proactive approach. Not only did he resolve the immediate problem, but he also identified and fixed potential issues that could have caused trouble in the future. Alex spent a significant amount of time ensuring everything was functioning perfectly before he left. It was clear he truly cared about the quality of his work and my satisfaction as a customer. Thanks to his expertise and thoroughness, my water heater is now working better than ever. I highly recommend Gene Johnson Plumbing & Heating for their outstanding service, and I can’t thank Alex enough for going above and beyond. If you’re looking for skilled professionals who genuinely care, this is the team to call!
We needed to contact a plumber in a hurry as our water heater failed and leaked water all over our lower level. As it is a busy time of year - the first appointment wasn't available until 4 days from the time of incident. After communicating with the sales person our situation, they were able to work with a technician who was able to work a bit longer over the weekend to assist us in getting our heater replaced in a more timely manner. Pavel Murashev was our technician and he arrived promptly and was extremely professional the entire time. He was able to save us some money, based upon our ultimate needs and future requirements. Within a few hours, we were completely back up with hot water, with a system that was far superior than what we had previously, and a guarantee for 10 years. In addition, Pavel showed us how to use the system and perform homeowner maintenance on the unit to help prolong the life of the water heater. He left the space clean and was pleasant to work with. It was an excellent experience and one that I would recommend to anyone - urgently or even scheduled maintenance.