My experience with NW Mechanical was terrible! I called to get a quote for maintenance on 8/9/24. After speaking to Brandy I sent an email listing of mechanical equipment and they were going to quote service. After 6 weeks of no response I called again 9/23/254 and again spoke with Brandy. She actually remembered my first call and said someone would get back with me. No one did. My final call was on 10/14/24. Again spoke to Brandy. She asked several questions regarding our specific equipment and was relaying this on to a technician. We decided it would be best if the technician called me directly. No call was ever received. Further, when I was relaying details regarding our mechanical equipment, the tech questioned what an FCU was. Any reputable mechanical contractor would recognize this as a fan coil unit. I don't often write reviews and for 38 years I ran an industrial contracting company. This firm needs some serious training!
Waited almost 4 weeks for an appointment. Was charged almost $600 to be told the system needed upgrading. (I thought that's what I was waiting 4 weeks for?) Then waited over a week for a quote to actually replace the system- at which point I would have to wait 4 more months for the work to be completed. Called their competitor- who came out within 48 hours, and was 20% cheaper. Not worth the hassle, or the expense in my experience. The 2 stars are entirely because the technician who came onsite was very knowledgeable and gave an honest assessment of the system.
I have a Green home with solar panels, rain, retention, water system, and geothermal heating. I started getting a fault on my heating system, and reached out to my HOA for recommendation. NW Mechanical was suggested and I reached out to them for help. Everyone I dealt with at NW Mechanical was professional and courteous. Of course, their technical ability was of my utmost concern, and they did not disappoint. They troubleshoot the fault, found a faulty sensor, replaced it and got the system up and running again. It is stressful, picking a heating and cooling professional to service your home. Fortunately, for me, I do not have that stress anymore.
Brandy was really responsive and Matt solved our issue quickly - he was professional, explained everything and made sure our system was working well! NW Mechanical has been our provider for order 20 years - they are the best!!
NW Mechanical installed and continues to maintain heating (forced air & radiant floors) and cooling systems for a custom home we built in 2015. We choose the company because they were recommended by our builder and they have had an excellent long time reputation. We are very pleased with the service that the company provides - excellent follow-up to emails, excellent scheduling communication, intelligent/respectful/competent technicians.