Matt did a terrific job helping find and fixing leak in water furnace. Instead of another company’s $20,000 bid, with help of great diver problem was cured for about $2,300! I’m one happy person !!,
An update after recent service: If I could give 6 stars to Northwest Mechanical, I would! In connection with the annual service on my (aging) oil furnace, Kyle discovered a problem with the fuel pump which caused unreliable lighting of the flame. He replaced the fuel pump and everything works like it is supposed to now. The part I really appreciated is that he left some clean paper wipes on the floor under the fuel pump connections as a telltale in case there were any leaks. There were no leaks, and that attention to detail is what contributes to excellent service. From one year ago: I have received excellent service from Northwest Mechanical for many years. Staff knows what they are doing and are great to work with!
My experience with NW Mechanical was terrible! I called to get a quote for maintenance on 8/9/24. After speaking to Brandy I sent an email listing of mechanical equipment and they were going to quote service. After 6 weeks of no response I called again 9/23/254 and again spoke with Brandy. She actually remembered my first call and said someone would get back with me. No one did. My final call was on 10/14/24. Again spoke to Brandy. She asked several questions regarding our specific equipment and was relaying this on to a technician. We decided it would be best if the technician called me directly. No call was ever received. Further, when I was relaying details regarding our mechanical equipment, the tech questioned what an FCU was. Any reputable mechanical contractor would recognize this as a fan coil unit. I don't often write reviews and for 38 years I ran an industrial contracting company. This firm needs some serious training!
Waited almost 4 weeks for an appointment. Was charged almost $600 to be told the system needed upgrading. (I thought that's what I was waiting 4 weeks for?) Then waited over a week for a quote to actually replace the system- at which point I would have to wait 4 more months for the work to be completed. Called their competitor- who came out within 48 hours, and was 20% cheaper. Not worth the hassle, or the expense in my experience. The 2 stars are entirely because the technician who came onsite was very knowledgeable and gave an honest assessment of the system.
Absolutely stellar service at competitive rates. They stand behind their work 100%! On-time and super nice to work with. They will be the first call every time I need a service or repair!