We've used Raymark repeatedly. Work is always top notch. First visit to discuss what needs to be done is helpful, clear and gives us options. Workers show up, are friendly, clear communicators, get to the work and are careful to clean up. I assume they are busy since scheduling the visits usually takes some time and some back and forth on phone or email.
A couple of years ago, Raymark did some work for us which included installing a lining in our main sewer lines to prevent roots, dirt, and rocks from working their way into the lines. Unfortunately, when they installed the lining they missed one of the connecting lines into our main sewer line. Two years later our kitchen drain backed up. We had no reason to think that Raymark’s work was to blame so we called in a plumber to clear the blockage. Snaking the line did not clear the problem and it was ultimately determined that the only way to clear the blockage was to dig down to the blockage and clear it from the outside. Only when the sewer line was cut open did it become apparent that the blockage was due to Raymark’s prior work. We documented our findings and presented them to Raymark. Shortly after that, Raymark sent us an apology and a check for the entire cost of the repair. We are greatly appreciative of Raymark’s response and we highly recommend them to fix your sewer line problems and to stand by their work, financially and otherwise. We would use them again.
Really impressed with Raymark. The customer service was excellent, offered easy and affordable financing, and their field staff truly went above and beyond. They left us extremely happy we chose them. We’ve had three separate plumbing projects in the past year and Raymark were by far the best company we’ve worked with.
I have been a Raymark customer for over 15 years and they are my go-to plumbing service. I have had a sump pump and hot water tank installed and several other small repairs over the years and Joe and his crew are always super knowledgeable, friendly and fast. My latest escapade was a faulty mixer switch on our hot water system that was diagnosed over the phone with pics and then repaired within hours by John, who was great. Kudos also to Courtney for just being friendly on the phone, a missing art nowadays. Thanks for always being there Raymark!
Raymark has come through for us twice now, both situations resulting in splendid outcomes. One was a very smart recommendation that saved us $$$ and meant no work needed to be done. The second involved a somewhat crazy diagnosis that only an experienced plumbing expert would have discovered. Work done. Problem alleviated. Thank you Raymark team!!