Willem and Jason were incredibly knowledgeable and showed me so much kindness when I had an emergency leak in my kitchen ceiling. They were patient while I dealt with insurance calls and accommodating with whatever service needed to be done today. They took great care with my home and their work. Excellent communication and when I need my water heater replaced, I’ll call them first. Wonderful experience with them during a very stressful time
Unfortunately, this company appears to be falling apart. They came out and for $990. Fixed an outdoor faucet. When completed I noticed that the plumber had left a gapping hole around the pipe in my garage wall. When asked him to fill it to seal my garage he said he didn't have any foam insulation on his truck but it would be easy for me ( an elder woman) to go to Home Depot and fill it myself. I told him he could swing back in a week or so and finish the job and he told me that my house was sort of 'out of the way'. I have called 4 times to get this corrected and have not had a return call in over a month. I even called the billing dept. about my bill to get to someone responsible and no one returned my call. It appears the only way to get a response is here. I also was tricked into signing a place on an iPad, presented in the sun. I didn't see the actual document until they emailed it to me that said I was satisfied with the job. I emailed and called immediately. I was told the manager was in vacation. I guess I have to say to skip this company. While I have met the owner, it seems there is no customer support at the company. It really a pity.
Our hats are off to Colin Kehr for his quick figuring out our aging & peculiar plumbing/heating system that was leaking at the circulation manifolds. Rebuilding the aged distribution manifolds took knowing where to look for parts & how to merge new with old, and it worked! These guys finished in a startling short amount of time. Without functioning manifolds our home was unheated but thanks to the two Best Plumbing crew we now have a heated home!
Sadly the business owner got the same story the tech and dispatch tried to tell me. The tech did not have my unit # but did have my phone number which he never called. I was standing looking at the truck for over 15 minutes from 20 feet away. The tech's head kept popping up and down out of view, why I don't know. The dispatch REPEATEDLY told me he out of his van walking toward you for 15 minutes, as I was looking directly at his van, I kept telling dispatch, HE HASN'T EVEN OPENED HIS VAN DOOR YET. Dispatch repeated the same cock and bull story for 3 more times. There were 3 other residents in the lobby listening and watching this entire exchange. While it is admirable that a business owner wants to believe his employees, this time you need to listen to the customer. You are completely incorrect. This is the business that gives all plumbers a bad name. 1st guy to show up was late, sat in his truck for 15 minutes and when he came to the door was all jacked on drugs. Be careful of whom you let in your place.
We needed after hour services and called Best. Morgan was surprisingly upbeat for a guy that was working all night. His positive attitude and willingness to get us taken care of (3AM) is greatly appreciated. We’ll continue to use Best Plumbing.