I reached out to have an Electrician discuss options for an outlet in my garage as I just purchased an electric vehicle.come to find out, I had no accessible outlets.Matt F. Was very knowledgeable on options, explaining very well the various degrees of upgrades etc that I may want. I didn't feel pressure to do the upgrade right away, but he did install the double outlet with surge protection.i feel much safer knowing Matt F. from ECO did a thorough job and would definetly Use them again with any future projects. And now I can charge my car over night from home safely!
ECO is so AMAZING! David and Cory came out to check out our furnace. We hadn’t had heat. Days were cold and nights were freezing! Three days later, Josh was here to install our new furnace. He was just as AMAZING! He got it all done in a timely manner, made sure I had the info booklets and that I understood our new furnace. Turned it and BOOM, we had HEAT!!! Best feeling ever especially during this cold winter season. He was professional, polite, well mannered, and he loves his job. Customer service means everything to me. They all are 10’s! Thank you ECO!
We called them last year to fix our water heater. They came in and made an estimate for >2k for repairing the mixing valve which was insane. We needed to have the hot water issue fixed asap for the family and the technician offered a 50% discount with "manager approval" so we took it. We still paid 1.3k at the end which was very expensive but we're glad the problem resolved and we're able to come back to normal life. However, within 1 year, we're having the issue with water heater again. I called them and their agent said same technician last year will call back on the same day and resolve it. I didn't receive any communication for over 3 days even after I sent follow-up email with them. Update: After 3 days, another technician came and concluded we have to replace mixing valve again. They said because we got a “special discount” last time so we waived the warranty. (That’s not the case. They never mentioned the discount they applied means void of warranty.) The estimate is >2k again and if we want warranty, they asked for additional $500. I’m not sure if they care about customer satisfaction.
We had Eco out for an emergency electrical panel replacement. We were impressed with the whole Eco team Genesis, Conner, and Elijah. They had the emergency job completed from the first phone call to a complete panel install in just over 24-hours. It takes competency to respond that fast, work with PSE to disconnect/reconnect, as well as work with Kirkland’s inspector. You can’t do that if you don’t have a great reputation. Great experience! Thank you!
After recent bomb cyclone in pacific northwest I needed to replace my existing transfer switch to power home using my Ford F150 Lightning electric truck. James from Eco Electric was super helpful and effective on making that dream a reality. James did due research since what I was trying to do was relatively new approach and provided reasonable cost estimates to get the project done. There were few challenges with existing wiring on my old home but James showed great patience to understand and resolve those issues. At the end, I am one happy customer and looking forward to next power outage. Thank you James and Eco Electric.