Two days before Christmas, my blower motor failed, leaving us without heat. Greenwood prioritized my situation from the moment I reached out, and their team went above and beyond at every step. Avi Nand, the technician, arrived Monday morning and impressed me with his professionalism, punctuality, and honest, non-salesy assessment. He carefully explained the issue, evaluated my options, and provided a detailed breakdown of the costs for repairing vs. replacing the furnace. Avi was so outstanding that I decided to go with Greenwood, and every person I met after him was just as stellar. Luke from the sales team followed up shortly after (a mere 30 min later) and provided a quote that was not only fair and transparent but also thoughtfully crafted to meet my needs. He performed a Manual J calculation to ensure my home would have the right-sized system (an 80,000 BTU instead of a 100,000 BTU). His expertise, combined with his genuine care for finding the best solution, made me feel confident moving forward. He even left us with space heaters to keep warm while we waited for installation, which was a thoughtful touch that truly stood out. The installation team, Bryan and Austin, absolutely exceeded my expectations. They were meticulous and intentional with every aspect of the job. Cords were neatly tied, pipes with potential condensation were carefully wrapped with insulation, and they even installed a document tray next to the furnace to keep all the manuals organized. Not only is the system installed with exceptional care and precision, but my furnace closet now looks more polished than ever before. Their attention to detail and pride in their work were apparent at every step, and it was a pleasure to work with them. The system is already whisper-quiet, delivers heat evenly, and has transformed the look and functionality of my HVAC setup. The entire crew at Greenwood is top-notch, and they exceeded every expectation. I need more time to see how efficient this system will perform but I’m 100% confident in their work. A huge thank you to Avi, Luke, Bryan, Austin, and the whole Greenwood team—I highly recommend them!
12/24 Yet another update: We decided to opt for a new furnace that is high efficiency and added a heat pump for heating AND cooling. Mom is getting older and needs comfort, she earned it raising me. We had to move it from hanging in the top of the garage to floor mounted equipment. I cannot say enough good things about Tyler Dodd, the tech that did the installation and his professionalism. Trust me, i have seen lots and lots of installations, and his is one of the best i have seen. He was communicative, had no hiccups, everything he communicated he accomplished like he communicated it. He cares about EVERY detail. The entire experience has been top notch from start to finish. I am thrilled! 10/24 Update: Abishant returned to perform additional sold work, cleaning the fan in the minisplit head. Cleaned, showed me pictures, put it all back together and ensured proper operation! Great work and heat service! 10/24 Update: Brad the Comfort specialist visited and provided quotes on a new furnace with options. I am knowledgeable, and Brad was careful to listen to what i wanted for options. BTW, we asked about a Generac generator installation. He provided that quote as well. We will likely do all the work in the next 3-8 months. Thanks Brad! 10/24 Abishant came out and performed maintenance on the furnace in the rental house and did a great job. Very communicative and has been trained well. He also visited our residence and performed service on my ductless system and our furnace. He was thorough, and because he was, i agreed to arrange for a quote on an old inefficient furnace. We spoke about options, there are many. In addition, Abishant presented me with their member maintenance program to which i opted into. The value is significant and the best part is priority service. For an extremely busy and impatient person like myself, it relieved stress and set expectations that i have Greenwood in my back pocket if my equipment fails. Looking forward to a long relationship with Greenwood. Thanks All!
I've used Greenwood for many years now. They installed mini splits throughout my house, have cleaned my hot water heater, have put in a shut off valve and adjusted my water pressure, and installed various outlets and light fixtures throughout my house. I appreciate that they are always on time and send out a text where you can track the technician on arrival. They always do a great job, and I appreciate handling receipts, estimates, payments, etc digital plus getting thorough photos of everything they do. Every technician who's showed up was friendly, and I've never worried about them being in the house even when I was home alone at the time. If anything my only suggestion would be that it'd be nice to be able to schedule service online instead of having to call and wait on the phone. I'll continue using them for all my HVAC, plumbing, and electrical needs. Honestly if they'd do painting, landscaping, and carpentry too, I'd never bother with any other company.
Aryan was simply outstanding! Great communication skills, super proficient, and extremely technical and professional in every way! Would highly recommend Greenwood and Aryan for your hvac needs! The office manager was also very friendly and helpful and was able to schedule our service visit within 24 hours. You can trust Greenwood to provide a quick response and extraordinary service! Much appreciated!
Having experiences with several different well known plumbing and heating companies over the last few years I finally had experience with Greenwood. These guys were really good and far exceeded my expectations. Installations and servicing is carried out effectively and efficiently. All the technicians I have dealt with are really helpful, explaining options in easy understandable ways. The technicians are always very courteous and respectful. This company is my go to for all heating and plumbing needs.