Mike arrived within the window of time promised and set to work immediately on the heat pump. He was thorough, neat and very competent. Then he made excellent windshield time and arrived at the second residence, once again with tools in hand and a great attitude. This time he tuned up our Bryant gas furnace. Upon completion we went over the work performed, aided by pictures and articulate descriptions. We are ready for winter and we will be using Greenwood for all our future work!
I have nothing but praise and unconditional highest regard for Greenwood's maintenance tech: David Mendoza. Frankly, there aren't enough stars above to adequately rate the whole experience I've had in working with him. First of all, he's incredibly knowledgable and resourceful. The issues I've had with my furnace were not completely obvious, and David figured them out each and every time. He really knows his equipment inside and out. His execution and clean up skills are impeccable, besides being conscientious, quiet and efficient. Furthermore, he took the time to carefully and clearly explain what was going wrong and how he proposed to fix it. I never ever felt pushed to make a purchase. Rather, I felt thoroughly informed so that I could make the best decision for myself financially and comfort wise. But what sets David apart from the competition and other people in the business, is the time he's taken to get to know my equipment, the whole history of repairs, my financial situation, AND Most of all: ME. I got that he genuinely cares about me, and my satisfaction and comfort. REALLY. And it's rare. On 3 occasions I've had to see him in the last few months, he's had to give me, what I call "bad news": parts had to be replaced, and unfortunately for me, it's been expensive and beyond my budget. The way he delivered this information, should be studied by surgeons who need to deliver very sensitive and serious news to their patients. David does it with kindness, compassion and care, and for me, I love Greenwood, because I love David's service. And I feel that if Greenwood takes the time to invest in and care for David, then they run a good organization.
HUGE THANKS to the Greenwood Plumbing team for getting us back up and running quickly when our old water heater cratered! Special shout outs to Ismael and Garrett who went above and beyond with their service, in explaining everything, and just generally being super likable guys. Also thanks Christine for helping coordinate, answer questions, and helping us get the best products at affordable prices. Very impressed with everything Greenwood did to help us get through a not-so-fun situation smoothly and very quickly.
I had a great experience last year with Greenwood installing my heat pump. So, when my insurance company told me I had to replace all the ancient knob & tube wiring in my house, I didn't hesitate to call them. I was really dreading going through having this work done, but it had to happen. The lead on the job was Tyler Johnson. I can't say enough positive things about how well he managed the job and electrical crew. I highly appreciated the consistent, excellent, and transparent communication - both with Tyler and the office folks at Greenwood. Tyler was always open to discussing options for various approaches to getting some of the challenging accessing accomplished. With a rewire of the house, I was holding my breath about how much wall reconstruction I'd be looking at when the job was done, however, Tyler was fabulous at planning every step and circuit to minimize the amount of inevitable post-rewire repairs. He carried out each facet of the work in a thoughtful and conscientious manner. The quality of work was excellent in every way, with his intrinsic drive to do everything well (even in the unseen recesses). It was humbling to watch how hard these guys worked to get this done right. I am very happy (and relieved) with the final result, would not hesitate to use Greenwood again (for major or minor work), and would most definitely recommend.
We just got ductless ac and heat in Seattle. Started with meeting Kris who was kind, and educated me on plan. She took time to answer my spouse question on the phone. They were able to start the following day. Everyone gave great communication regarding start time. Staff worked well together. I had John and Frank install the equipment and they were even fun to be around. It was a long day for them but they kept good morale on a Friday. Great clean up too. The electrician did a quick and thorough job. I also had the furnaced serviced the same day - Sam Kirkland was fabulous at explaining the furnace in detail. It was like a Greenwood party to keep our home in great condition. Thanks everyone. 5 stars.